To speak to our Customer Services, call us: 0860 66 66 59

Frequently Asked Questions


General Questions

What is Auto Insights?

Auto Insights
is a specialized platform designed to empower businesses within the automotive industry by providing them with critical, data-driven insights. Whether you're an auto dealership, a financing institution, or a marketing agency, Auto Insights offers comprehensive reports on vehicle valuations, accident histories, and market trends. Our goal is to equip you with the precise information you need to make informed decisions, optimize strategies, and ultimately drive your business forward. By transforming raw data into actionable intelligence, Auto Insights helps you stay ahead in a competitive market, reduce risks, and maximize profitability.

How does it work?

Here's how it works:

Data Collection:
We gather data from various trusted databases, including vehicle history reports, accident records, market trends, and VIN verification systems. This ensures that the information you receive is both accurate and up-to-date.

Data Analysis:
Our platform processes this data using advanced algorithms and analytics tools. This analysis helps to identify key insights, such as accurate vehicle valuations, risk profiles based on accident history, and emerging market trends.

Customized Reporting:
Based on your business needs—whether you're an auto dealership, a lender, or a marketing agency—Auto Insights generates detailed, tailored reports. These reports provide the critical information you need to make informed decisions, such as setting competitive prices, assessing lending risks, or crafting targeted marketing campaigns.

User-Friendly Interface:
The insights are delivered through a user-friendly dashboard, where you can easily access and interpret the data. The platform allows you to filter and customize reports, giving you the flexibility to focus on the information most relevant to your business.

Continuous Updates:
Auto Insights continuously updates its data and analysis to reflect the latest market developments, ensuring that your decisions are always based on the most current information available.


Account Questions

How do I create an account?

Visit the Website: Go to the Auto Insights South Africa website.

Download the App:
Find and download the Auto Insights app directly from the website.

Open the App:
Once downloaded, launch the app on your device.

Register Your Account:
Enter your details such as email, password, and any other required information.

Verify Your Email:
Check your inbox for a verification email from Auto Insights. Click the link to verify your account.

Set Up Your Profile:
Log in to the app and complete your profile by adding any additional information.

Start Exploring:
Once your profile is set up, you can begin exploring the app's features and services.

How do I reset my password?

You can reset your password by following these steps:

Visit the Auto Insights Website or Open the App:
Navigate to the Auto Insights South Africa website or open the Auto Insights app.

Click on "Forgot Password?":
On the login page, select the "Forgot Password?" link.

Enter Your Registered Email:
Provide the email address associated with your Auto Insights account.

Check Your Email:
You'll receive an email with a link to reset your password.

Reset Your Password:
Click the link in the email, and you'll be redirected to a page where you can create a new password.

Log In with New Password:
Once you've successfully reset your password, you can log in with your new credentials.

This process ensures that you can quickly regain access to your account if you forget your password.

Billing Questions

What payment methods do you accept?

We accept various payment methods including :

Credit and Debit Cards:
We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

Bank Transfers:
You can make a direct bank transfer to our account. Details will be provided during the checkout process.

PayPal:
For added convenience and security, we also accept payments through PayPal.

Mobile Payments:
We support payments through popular mobile payment platforms like SnapScan and Zapper

These options ensure that you can choose the payment method that best suits your needs.

How do I view my invoices?

You can view your invoices by following these steps:

Log in to Your Account:
Visit the Auto Insights South Africa website and log in to your account using your credentials.

Navigate to 'My Account':
Once logged in, go to the 'My Account' section, usually found in the top right corner of the page.

Select 'Invoices' or 'Billing':
In the 'My Account' dashboard, look for a tab labeled 'Invoices,' 'Billing,' or 'Transaction History.'

View or Download:
Here, you'll see a list of all your invoices. You can view them directly on the screen or download them as PDFs for your records.

If you encounter any issues, our support team is available to assist you.